Privacy Policy
This privacy policy explains how Blue Pen Education Consultant collects, uses, stores, and protects information shared through our website, forms, counseling process, and payment channels, including PhonePe.
By using this website or sharing your details with our team, you agree to the practices described on this page as updated from time to time.
Information We Collect
- Name, phone number, WhatsApp number, email address, city, and academic details shared through forms, calls, chat, or counseling requests.
- Application, admission, documentation, payment, and communication records submitted during MBBS abroad counseling or support.
- Technical data such as IP address, browser type, device information, referral source, cookies, and basic website usage activity.
How We Use Your Information
- To respond to inquiries, provide counseling, and recommend suitable MBBS abroad options.
- To process applications, documentation support, follow-up communication, and student service requests.
- To verify transactions, maintain records, and support payment, refund, or dispute handling.
- To improve our website, content, communication quality, and internal service operations.
Payment Information
When you make a payment to Blue Pen Education Consultant, payment processing may be handled through third-party providers such as PhonePe, UPI channels, banks, or card networks. We may receive limited transaction details such as payment status, reference number, payer name, payment date, and amount for operational and accounting purposes.
We do not intentionally store sensitive card or banking credentials beyond what is necessary for lawful record keeping, reconciliation, customer support, and refund handling.
Sharing of Information
- Universities, colleges, admission teams, visa partners, courier agencies, or other relevant third parties when required for a student-requested process.
- Payment processors, banks, or gateway providers such as PhonePe to support payment verification, processing, settlements, and refunds.
- Technology, hosting, analytics, CRM, or communication service providers working on our behalf under appropriate operational controls.
- Authorities or legal bodies where disclosure is required under law, regulation, fraud investigation, or protection of legitimate rights.
Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to understand visitor behavior, improve page performance, remember preferences, and measure campaign effectiveness. You can control certain browser-level cookie settings directly from your device or browser.
Data Retention and Security
We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our policies.
We take reasonable administrative and technical measures to protect the information we handle. However, no method of internet transmission or digital storage can be guaranteed to be completely secure.
Your Rights and Requests
You may contact us to update, correct, or request deletion of personal information that you previously shared, subject to legal, operational, and record-keeping requirements.
If you no longer want promotional follow-up communication, you can ask our team to remove you from non-essential outreach lists.
Policy Updates
We may revise this privacy policy when our services, legal obligations, or operational processes change. The latest version published on this URL will be treated as the current policy.